contact-rate improvement
Reported result from an earlier operations-redesign engagement, where process, ownership, and follow-up changed together.
Experience
A career built around one problem: making complex work move.
Across operations, consulting, SaaS, product delivery, and AI-enabled systems, the pattern is consistent: understand the real workflow, create control, and turn ambiguity into execution.
Career story
Three eras, one throughline.
I have spent more than fifteen years making execution more controlled, measurable, and understandable—first through operations, then through digital systems, and now across technical delivery and AI-assisted products.
Operations foundations
The early work was close to the consequences: collections, contracts, procedures, bids, KPIs, service levels, administration, and the handoffs that determine whether a business performs.
Evidence from this era3 roles · 3 capabilities
Selected roles and engagements
- Olivieri — Project Manager · Administrative Coordinator — Oct 2011–Jun 2016
- Grunalco — Operations Manager — Oct 2016–Sep 2021
- A.C. Asesores — Project Manager · Strategic Management Consultant — Feb 2022–Jun 2023
What compounded
- Olivieri: organizational structure, SOPs, technical and commercial proposals, production and installation delivery, and World Office ERP implementation
- Grunalco: operating structure, SOPs, CRM and ERP controls, facility expansion, remote-work continuity, sales, collections, and service improvement
- A.C. Asesores: ERP implementation, Webflow delivery, contact-center automation, KPI and OKR frameworks, strategy, and operating improvement
Digital transformation and systems
Operational knowledge became system design: lifecycle models, role-based views, CRM and ERP-lite structures, automation, governance, and adoption.
Evidence from this era3 roles · 3 capabilities
Selected roles and engagements
- Victus Global — Systems Designer · Automation & AI Workflow Lead — Feb–Apr 2025
- Jane’s Weather — Agile Software Business Analyst · Delivery Systems Lead — Nov 2023–Aug 2025
- General Development — Project Manager · Operations Lead — AI product delivery environment · US remote — Dec 2025–Jan 2026
What compounded
- General Development: rebuilt Notion-based delivery governance, separated execution-ready work from backlog noise, and turned meetings and decisions into structured requirements, owners, acceptance criteria, deadlines, and evidence
- Jane’s Weather: live technical platform delivery across Jira, Confluence, APIs, OpenAPI / Swagger, UAT, QA, release readiness, and cross-functional coordination
- Victus Global: CRM / ERP-lite operations across Notion, n8n, Notion AI, Google Workspace, intake, approvals, customer-success handoff, and SOPs
Technical delivery, automation, and AI-assisted products
The current practice sits between business and engineering: source-of-truth decisions, integration boundaries, technical delivery, product operations, AI-assisted implementation, and evidence-led acceptance.
Evidence from this era4 roles · 4 capabilities
Selected roles and engagements
- TH3RD GROUP — Product Operations Lead · Automation Lead — Feb 2026–Present
- FastVideo — Technical Project Manager · Product Operations Lead · AI product and automation build
- Caul Group / Sympli Mortgage — Integration Architect · Technical Product Owner · Operations Automation Lead
- Selected builds — FastVideo · Sympli Ops Hub · Caul Group Agent Hub · NelcysBarreto.com · TH3RDGROUP.com
What compounded
- TH3RD GROUP public website and conversion architecture
- Revenue, Delivery & Automation OS across HubSpot, Notion, n8n, campaigns, content production, reporting, SOPs, and finance visibility
- TH3RD Compass product intelligence, market readiness, source-linked evidence, and AI-assisted workflows
- Integration and source-of-truth architecture, release controls, reconciliation, and evidence-led acceptance
Earlier operations impact
Systems thinking before software.
These figures are reported engagement results from approved career source material. They are included with their operating context and are not generalized promises.
pre-legal response time
Reported result from an earlier operations engagement after controls and handoffs were redesigned.
legal-start cycle
Reported result from an earlier operations engagement, presented as cycle-time context rather than a universal benchmark.
Current position
Technical Project Manager · Delivery Systems Architect · AI-Enabled Operations and Integrations Lead
Today, I connect business goals, CRM, product delivery, automation, documentation, quality controls, and reporting so technical and operational teams can move with clarity and control.
The thread has remained consistent: understand the real system, define who and what owns truth, create executable controls, and make the result visible enough to improve.