Technical project management · Delivery systems · AI-enabled operations & integrations

I design and operationalize the systems that connect strategy to execution.

I connect business priorities, delivery workflows, CRM, integrations, automation, and product environments into systems teams can actually run—so people know what moves next and leaders can trust what they see.

Technical Project Manager · Delivery Systems Architect · AI-Enabled Operations and Integrations Lead

15+ years across software delivery, operations transformation, consulting, and global remote teams · Barranquilla, Colombia

Operating model / 01—06Focus each layer

The model moves from a business outcome to clear ownership, controlled execution, verified evidence, and one explicit next decision.

I turn fragmented work into a system people can actually run.

I define the operating model, source-of-truth boundaries, workflows, acceptance criteria, integrations, reporting, and release controls that connect business decisions to execution.

I work across leadership, product, engineering, QA, operations, and client teams—and use AI-assisted development to move from requirements into working interfaces, automations, integrations, and products.

First clarify the process, ownership, handoffs, and evidence. Then automate what should repeat.

Nelcys Barreto wearing a deep-blue blouse against a neutral background
Nelcys Barreto · Barranquilla · Global delivery

Operating principle

“You cannot automate a workflow until it works end to end.”
Read my approach ↗

Metrics belong to specific engagements and are shown with context in the related case studies.

Caul Group / Sympli Mortgage

Operations Platform & Integration Architecture

● Live loan integration

The verified loan-operations integration is a live production system.

◐ Agent Hub pilot-gated

The related agent experience remains gated by policy, authentication, roster, and backend decisions.

◇ Sanitized public case

Public evidence excludes borrower data, credentials, internal URLs, and proprietary operating records.

Connected loan operations, execution visibility, and engagement workflows without duplicating the system that governs the loan.

Role
Integration Architect · Technical Product Owner · Operations Automation Lead
System
ARIVE · n8n · Sympli Ops Hub · GoHighLevel
Control
Stable keys · idempotent synchronization · reconciliation · fail-safe escalation
Read the case study ↗
How the systems work together

Select a system to see what it owns, what is allowed to move, and what evidence is required before the next action.

  1. Direct API · stable identifiers · reconciliation
  2. validated movement · retries · escalation
  3. approved context · fail-safe rules

Selected system

03 / Operating layer

Sympli Ops Hub

Makes milestones, tasks, exceptions, and next actions visible to the team.

Boundary
It supports execution without becoming a second loan-origination system.
Control
Idempotent updates and exception handling protect operating consistency.
Evidence
The platform shows what moved, what needs attention, and what requires a human decision.

01Canonical truth stayed where the business already governed it.

02Borrower-facing uncertainty failed safely and escalated internally.

03Duplicate-risk controls were built into synchronization, while automation execution cost fell by approximately 55%.

Different contexts. The same discipline.

Each system begins with the operating truth: who owns what, how work moves, what can fail, and what evidence earns the next decision.

02

TH3RD GROUP

Strategy-to-Execution Ecosystem

Built the public website and operating systems that connect strategy, revenue, delivery, market readiness, and execution.

Role
Product Operations Lead · Automation Lead
Type
Active operating model · Compass in development
Systems
HubSpot · Notion · n8n · TH3RD Compass

The commercial, operational, integration, and intelligence layers work together without creating competing sources of truth.

View case study ↗
03

FastVideo

AI Video Product & Delivery System

Structured a six-stage AI video workflow and the operating layer required to review, render, launch, and improve it.

Role
Technical Project Manager · Product Operations Lead
Type
Delivered product system · production-readiness work
Systems
Next.js · Supabase · Remotion · ClickUp

Script → Voice → Visual → Music → Output → Export

View case study ↗
04

Jane’s Weather / ACM

Live Weather Platform Delivery & Release Readiness

Made complex product, API, UAT, and release work visible, testable, and easier to coordinate across cross-functional teams.

Role
Agile Software Business Analyst · Delivery Systems Lead
Type
Delivered governance · live platform context
Systems
Jira · Confluence · GitHub · OpenAPI

75% shorter PR review cycle · 35% greater QA visibility

View case study ↗
05

Jira

Enforceable Engineering Delivery

Turned Jira from a passive tracker into a workflow that required the right evidence before work moved toward release.

Role
Technical Project Manager · Agile Operations Lead
Type
Delivered workflow architecture
Systems
Jira · Confluence · GitHub · Slack

Project-management workflow designed around the real delivery lifecycle.

View case study ↗
06

Victus Global

CRM / ERP-lite Operations System

Connected business-development intake, approvals, project creation, delivery, and customer-success handoff in one governed operating model.

Role
Systems Designer · Automation and AI Workflow Lead
Type
Delivered operations system
Systems
Notion · n8n · Notion AI · Google Workspace

Business logic, ownership, and handoffs defined before automation.

View case study ↗

The decisions I own make the system usable, governable, and ready to move.

Tools can accelerate implementation. They cannot decide which truth matters, where the risk sits, or what proof makes the result safe to use.

  1. 01

    Define the outcome

    Turn business ambiguity into a clear objective, measurable success, and explicit trade-offs.

    Weather delivery: broad platform expectations became testable requirements and release criteria.
  2. 02

    Design the system

    Define sources of truth, boundaries, workflows, data movement, ownership, and exception paths.

    Mortgage operations: ARIVE remained authoritative while n8n coordinated approved movement across the operating flow.
  3. 03

    Build and govern execution

    Create the tasks, interfaces, automations, controls, documentation, and operating rhythm required to deliver.

    TH3RD GROUP: commercial, operational, integration, and intelligence layers were designed to work together without competing for truth.
  4. 04

    Validate and improve

    Use QA, UAT, reconciliation, evidence, and feedback to decide what ships, what holds, and what changes next.

    FastVideo: review, render, and launch controls were tied to the reliability of the final output.

AI accelerates the build. I stay accountable for the system.

I use AI-assisted development to move from architecture into working software, integrations, automations, and operating interfaces. I remain responsible for the business outcome, workflow logic, system boundaries, acceptance criteria, validation, security decisions, and final acceptance. Specialist engineering or security review enters wherever the risk or technical depth requires it.

LayerNelcysSpecialist collaborationAI
Business outcomeOwnAdviseAccelerate
Workflow & product logicOwn & buildCollaborateAccelerate
Architecture & integrationsDirect & validateSpecialist collaborationSupport
ImplementationBuild, review & testSpecialist review where requiredAccelerate
QA, UAT & releaseOwn acceptanceCollaborateSupport

A career built at the handoff.

The through-line is not a job title. It is making complex work legible, governable, and ready to move.

  1. 01

    Operations foundations

    Controls, service, ownership, and measurable cycle improvement.

  2. 02

    Digital transformation

    CRM, ERP-lite systems, automation, and role-based visibility.

  3. 03

    Software delivery

    Requirements, APIs, QA, UAT, release readiness, and global teams.

  4. 04

    AI-enabled systems

    Architecture-led implementation with validation and guardrails.

Read the experience narrative ↗

This website is also a case study.

I designed the positioning, information architecture, content model, visual direction, quality bar, and implementation constraints for this portfolio.

AI-assisted coding accelerated the build. The product judgment and final decisions remained mine.

See how it was built ↗

Start here

Bring me the messy system.

If the team is working hard but still chasing updates, duplicating data, or relying on one person to hold the workflow together, the operating layer is already the bottleneck. I help define the truth, connect the work, and build the controls that let execution move without guessing.